Welcome To

Hardeman-Fayette

Utility District

Our Mission

To provide safe, reliable and economic service for our customers.

Hardeman-Fayette Utility District looks forward to continuing to bring safe, reliable natural gas into your homes and businesses. We hope you join us in supporting natural gas as a premier energy source for our country. As the cleanest burning fossil fuel, natural gas can help achieve energy security & build a better economy.

If you’d like to learn more about the benefits of natural gas & how your public natural gas system works, please contact us at (901) 877-6236

Click the “Pay Online” button above to go to our payment portal where you can make a one-time payment, sign up for autopay, see past usage, and more!

Frequently asked questions

Currently the cost is based on the total BTU load and the footage of the service line from the center line of the road to the meter. If you know the BTU load and estimated footage, we can give you a cost estimate over the phone. You will need to complete a gas application for service and all fees need to be paid in full before gas services is installed on your property.

Customers must complete a gas application and pay a deposit of $175.00 (or current deposit), this must be paid by cash or check, and a turn-on/transfer fee of $25.00. This can be done in-person at our office or we can fax/e-mail an application to you.

Customers who are turned off for non-payment will have to pay a reconnect fee of $50.00 (if reconnected within 30 days).  If reconnected after 30 days, the reconnect fee is $100.00.  If you have been locked off more than once you will also have to pay an additional deposit of $50.00, all additional deposits must be paid by cash.

Customers have 10 grace days after due date to pay their bill. If payment is not received by the 20th of the month, gas service will be disconnected on the first working day after the 20th. Delinquent customers may receive one (1) automated courtesy call prior to the 20th. Please keep your phone number updated with us.

We have 1 billing cycle for all customers. Gas bills are due on the 10th of each month. A 10% penalty will be added to all accounts not paid in full on the 11th. To avoid penalty when mailing your bill, your payment must received by the 10th of the month. If you are using a bill pay service, please allow 5 to 7 working days for us to receive your payment. Failure to receive bill DOES NOT relieve customer of payment and penalty.

We will work with our customers but arrangements must be made with the office personnel.

If you smell gas, inside or outside, call the office immediately – 24 hours a day, any day of the year – as this is considered a gas emergency.  Even if our office is closed, when you call the office phone number you will be directed to our on-call personnel and someone will be on their way. 

Natural gas has no smell on its own but your local distribution company adds an odorant to the gas that produces an odor similar to rotten eggs.

Pay Online or Over the Phone

We offer the ability to pay your bill online, as well as over the phone through our automated IVR system. To pay online, simply click the Pay Online button located at the top right of the page. To pay by phone, please call the office during normal business hours at 901) 877-6236. After hours, please call the automated system at (844) 558-1311.