Currently the cost is based on the total BTU load and the footage of the service line from the center line of the road to the meter. If you know the BTU load and estimated footage, we can give you a cost estimate over the phone. You will need to complete a gas application for service and all fees need to be paid in full before gas services is installed on your property.
Customers must complete a gas application and pay a deposit of $175.00 (or current deposit), this must be paid by cash or check, and a turn-on/transfer fee of $25.00. This can be done in-person at our office or we can fax/e-mail an application to you.
Customers who are turned off for non-payment will have to pay a reconnect fee of $50.00 (if reconnected within 30 days). If reconnected after 30 days, the reconnect fee is $100.00. If you have been locked off more than once you will also have to pay an additional deposit of $50.00, all additional deposits must be paid by cash.
Customers have 10 grace days after due date to pay their bill. If payment is not received by the 20th of the month, gas service will be disconnected on the first working day after the 20th. Delinquent customers may receive one (1) automated courtesy call prior to the 20th. Please keep your phone number updated with us.
We have 1 billing cycle for all customers. Gas bills are due on the 10th of each month. A 10% penalty will be added to all accounts not paid in full on the 11th. To avoid penalty when mailing your bill, your payment must received by the 10th of the month. If you are using a bill pay service, please allow 5 to 7 working days for us to receive your payment. Failure to receive bill DOES NOT relieve customer of payment and penalty.
We will work with our customers but arrangements must be made with the office personnel.
We will work with our customers but arrangements must be made with the office personnel.
LEAVE THE AREA IMMEDIATELY. Call your local gas provider at 901-877-6535 or call 9-1-1 from a phone away from the building. Never turn on or off switches or use flashlights or phones in presence of the gas smell. An electrical spark could ignite the gas, causing an explosion.
Natural gas has no smell on its own but your local distribution company adds an odorant to the gas that produces an odor similar to rotten eggs.
